How can we help?
Find answers to the most frequently asked questions about PortoPago, our services, security and account verification.
Getting Started
PortoPago is a financial technology platform that provides international payments, currency exchange, and digital asset services for individuals and businesses through a secure and compliant infrastructure.
Our services are available to eligible individuals and businesses, subject to identity verification and applicable regulations.
Click Sign Up, enter your information, verify your email address and phone number, and complete the identity verification process.
Yes. All customers must complete Know Your Customer (KYC) verification before accessing our financial services.
Depending on your account type and jurisdiction you may be asked to provide a government-issued photo ID, proof of address, a selfie or liveness check, and additional documentation where required.
Payments & Transfers
We currently offer fiat to crypto exchange, crypto to fiat exchange, international payments, and currency exchange.
Our services are primarily available to customers in Europe and Latin America. Service availability depends on local regulations.
Currently supported fiat currencies include USD and EUR. Additional currencies may become available in the future.
Supported digital assets include Bitcoin (BTC), Ethereum (ETH), USDT and USDC. Additional assets may be added over time.
Transaction times depend on the selected service, banking networks, blockchain confirmations, and compliance reviews. Most transactions are processed as quickly as possible.
Transactions already processed or submitted to the blockchain generally cannot be reversed. If you believe a mistake has occurred, contact our support team immediately.
Pricing & Fees
Transaction fees depend on the selected service, payment method, transaction amount, and applicable processing or network costs.
No. All applicable fees and exchange rates are displayed before you confirm your transaction.
Yes. Exchange rates are based on market conditions and may change in real time.
Yes. Business clients with higher transaction volumes may qualify for customized pricing. Contact our Sales team for more information.
Security & Compliance
PortoPago is the trading name of UP International Ltd, registered as a Money Services Business (MSB) with FINTRAC (Canada). MSB Registration Number: C10001463.
Identity verification helps us comply with Anti-Money Laundering (AML) regulations, prevent fraud, and protect both our customers and the financial system.
Customer information is protected using secure technologies, encryption, access controls, and industry-standard security practices.
Yes. Transactions are monitored in accordance with applicable AML regulations and internal compliance procedures.
Business Accounts
Yes. PortoPago supports businesses requiring international payments, currency exchange, and digital asset solutions.
Yes. Higher limits may be available following enhanced due diligence and additional verification.
Please contact our Sales team to discuss your business requirements.
Can't find what you're looking for?
Our support team is here to help through email and live chat.